Refund & Cancellation Policy

💛 Our Commitment to You

We want you to be completely satisfied with every purchase. If something goes wrong, we’re here to make it right. Please read this policy carefully to understand your options.

Order Cancellation Policy

We understand that plans can change. Here are our cancellation terms:

Within 24 Hours

Full refund — cancel anytime before processing begins

24 – 48 Hours

Partial refund or store credit; shipping charges may be deducted

After Dispatch

Cancellation not possible; accept delivery and raise a return request

How to Cancel

My Account → Orders → Cancel Order, or contact our support team

Return Eligibility

Returns are accepted within 7 days of delivery, subject to the following conditions:

Condition	Eligible?	Resolution
Damaged or defective product received	✓ Yes	Full refund or free replacement
Wrong item delivered	✓ Yes	Free pickup and correct item re-dispatched
Unused item in original packaging (within 7 days)	✓ Yes	Full refund minus shipping charges
Used item with a manufacturing defect	~ Case by Case	Reviewed individually by our team
Change of mind after 7 days	✗ No	Return window has expired
Used, washed, or altered item	✗ No	Item cannot be resold
Missing original tags or packaging	✗ No	Original packaging is required

Non-Returnable Items

The following items cannot be returned due to hygiene, safety, or nature-of-product reasons:

Perishable goods — food items, flowers, and other consumables
Digital products — once downloaded or accessed
Intimate or hygiene products — innerwear, opened cosmetics, personal care items
Customised or personalised products made to order
Items clearly marked as “Final Sale” or sold during clearance events
Gift cards and store vouchers

All third-party partners are required to adhere to our strict data protection standards.

How to Request a Refund

Follow these simple steps to initiate a return or refund request:

Step 1: Contact us within 7 days of delivery via email or phone with your order number
Step 2: Share photographs of the item clearly showing the issue or damage
Step 3: Our team will review and respond within 24–48 business hours
Step 4: If approved, a reverse pickup will be arranged at no cost to you
Step 5: Once the item is received and inspected, the refund will be processed

📦 Important

Please do not return items without prior approval from our team. Unapproved returns will not be accepted and may not be eligible for a refund.

Refund Timelines

Once a refund is approved, the amount will be credited back as follows:

Payment Method	Refunded To	Timeline
Credit / Debit Card	Original Card	5–7 Business Days
UPI (GPay, PhonePe, Paytm)	Original UPI ID	2–5 Business Days
Net Banking	Bank Account	5–7 Business Days
Mobile Wallets	Wallet Balance	2–3 Business Days
Cash on Delivery	Bank Transfer / UPI	7–10 Business Days

* Processing times may vary depending on your bank. A confirmation email will be sent once the refund is initiated.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please follow these steps:

Do not use or discard the item
Take clear photographs of the item and its packaging immediately upon receipt
Contact us within 48 hours of delivery — we cannot process such claims after this window
Email us at support@yourstore.com with your order number and photos
We will arrange a free replacement or issue a full refund — your choice

To exercise any of these rights, use the contact information provided below. We will respond within 30 business days.

Exchange Policy

We offer exchanges under the following conditions:

Exchanges are accepted within 7 days of delivery for size or colour issues
The item must be unused, unwashed, and in its original packaging with all tags intact
Only one exchange per order is permitted
If the desired replacement item is unavailable, a full refund will be issued
Shipping costs for exchanges may apply depending on the reason for exchange

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