FAQ
Orders & Products
We offer premium home hardware, curtain accessories, fittings, and home improvement products designed to enhance modern living spaces.
Product availability is subject to stock. In rare cases, products may become unavailable after an order is placed.
We strive for accurate product representation; however, slight variations in color, texture, or finish may occur due to screen settings or manufacturing differences.
Simply browse our website, add products to your cart, proceed to checkout, and complete the payment process.
Your order is confirmed only after successful payment verification.
Shipping & Delivery
Orders are processed Monday to Saturday between 10:00 AM and 5:00 PM IST. Orders placed after 5:00 PM are processed on the next business day.
Yes. Orders placed before 12:00 PM (Monday to Friday) may qualify for same-day dispatch, subject to stock availability and metro city serviceability.
No. Order processing is paused on Sundays and national public holidays.
Yes. Customized or personalized items may require an additional 2–3 business days before dispatch.
You will receive a dispatch confirmation along with a tracking number via email and/or SMS.
Order Tracking
You can:
- Use the “Track Order” page on our website.
- Enter your Order ID or AWB number.
- Track directly on the courier partner’s website.
Tracking details generally become active within 24–48 hours after dispatch.
Yes. Real-time delivery updates are sent through SMS and email whenever available.
Returns, Refunds & Exchanges
Returns are accepted only for:
- Damaged products
- Defective products
- Incorrect products received
The issue must be reported within 48 hours of delivery.
The following items cannot be returned:
- Used products
- Damaged products due to misuse
- Customized or personalized products
Email us within 48 hours at:
📧 ghazianhomesolutions@gmail.com
Please include:
- Order number
- Product photos
- Packaging photos
- Description of the issue
No. If the package appears visibly damaged or tampered with, do not accept delivery.
Approved refunds are processed within 7–10 business days to the original payment method.
Yes, exchanges are available for:
- Damaged products
- Incorrect products received
- Manufacturing defects
Requests must be made within 48 hours of delivery.
No. Exchanges are only available for eligible damaged, defective, or incorrect products.
Failed Delivery & Re-Delivery
The courier will make up to 3 delivery attempts on consecutive business days.
The order will be returned to our warehouse (RTO).
Yes. Returned orders can be re-dispatched upon payment of applicable shipping charges.
Ghazian Home Solutions is not responsible for delivery failures caused by incorrect shipping information provided during checkout.
If delivery is not possible to your location, the order may be cancelled and a full refund will be issued.
Privacy & Security
We may collect:
- Name
- Mobile number
- Email address
- Shipping & billing address
- Payment-related information
Your information is used to:
- Process orders
- Improve customer experience
- Send order updates
- Provide customer support
No. We do not sell or rent customer information to third parties.
We implement reasonable security measures to protect customer information and transaction data.
Yes. Cookies may be used to improve website functionality and user experience.
Contact & Support
📍 Address: Shahpur Road, Makhdoom Nagar, near Chaudhary Lodge, Aligarh-202001
📧 Email: ghazianhomesolutions@gmail.com
📞 Phone: +91 7417170889
Monday – Saturday: 8:00 AM – 4:00 PM
Sunday: 9:00 AM – 5:00 PM
We aim to respond to customer queries within one business day.
Still Need Help?
If your question isn’t listed above, please contact our support team at:
📧 ghazianhomesolutions@gmail.com
📞 +91 7417170889
We’re always happy to assist you. 😊