Shipping Policy

Order Processing

Understanding our processing schedule helps you plan better:

  • Orders are processed Monday to Saturday, between 10 AM and 5 PM IST
  • Orders placed after 5 PM will be processed the following business day
  • Processing is paused on Sundays and all national public holidays
  • During festive seasons, expect 1–2 additional business days for processing
  • Customized or personalized items may require an additional 2–3 days before dispatch
  • You will receive a dispatch confirmation with a tracking number once your order ships

Same-Day Dispatch

Place your order before 12 PM (noon), Monday to Friday, and we’ll dispatch it the same day — applicable to metro cities and subject to stock availability.

Order Tracking

Tracking your order is quick and easy:

  • A tracking link will be sent to your registered email and mobile number once your order is dispatched
  • Use the “Track Order” page on our website and enter your order number or AWB number
  • You can also track directly on the courier partner’s website using the AWB/tracking number provided
  • Tracking details become active within 24–48 hours of dispatch
  • Real-time updates will be sent via SMS and email at each key delivery milestone

Failed Delivery & Re-Delivery

If a delivery attempt is unsuccessful:

  • The courier will make up to 3 delivery attempts over consecutive business days
  • If all attempts fail, the package will be returned to our warehouse (RTO — Return to Origin)
  • You will be notified and offered a re-delivery at an additional shipping charge
  • We are not responsible for failed deliveries caused by incorrect addresses provided at checkout
  • If a delivery is deemed unserviceable, the order will be cancelled and a full refund issued
  • To reschedule delivery, please contact the courier partner directly using the tracking number provided

Items Damaged in Transit

We take great care in packaging your orders. However, if your item arrives damaged:

  • Do not accept visibly damaged or tampered packages
  • If damage is discovered after opening, photograph the item and packaging immediately
  • Report the issue within 48 hours at:
    📧 ghazianhomesolutions@gmail.com

Include:

  • Order number
  • Photos of product and packaging
  • Brief description of the damage

After verification, we will arrange:

  • Free replacement OR
  • Full refund (customer choice)